Front Office Assistant at Meliá Kuala Lumpur,
Kuala Lumpur

Job description: A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure accurate and efficient running of reception including check in/out procedures.
Respond to Guest queries in a timely and efficient manner.
Ensure that both the Duty Manager and Senior Reception are aware of any relevant feedback from Guests.
Demonstrate a high level of customer service at all times.
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Understand correct procedures regarding the acceptance of foreign currencies, c

Job requirement: Customer-oriented and friendly
Confident and motivated
Team-working skills
Good communication and social skills
Willingness to learn and progress
Fluent in English and other languages will be an advantage
Have a genuine “Yes I Can!” attitude
Knowledge of OPERA System is an added advantage

Minimum qualification: SPM

Fulltime | RM 1500 to 3000

Posted 803 day(s) ago