Duty Manager at Meliá Kuala Lumpur,
Kuala Lumpur

Job description: As a Duty Manager, he/she is responsible to represents the Management by taking charge of the hotel operational activities in the absence of the Assistant Front Office Manager, Rooms Division Manager and General Manager. Hence, he/she must perform the following tasks to the highest standards:

Responsible for safety and security emergencies response in the absence of the General Manager and Department Heads.
Anticipating guest needs and to organize VIP and repeated guests from arrival till departure. Guest satisfaction is always monitored.
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, maintain a professional work environment with supervisors and staff
Attend to guest complaint and concern in a profession

Job requirement: Diploma or Degree holder in Hotel Management / Hospitality Management would be an advantage
Must be fluent in English and Bahasa Malaysia. Able to converse in other languages would be an added advantage
2 years in the Hospitality Industry in a similar position in large hotels or in an international company
Knowledge of different departments within a hotel setting.
Must possess ability to coordinate with multiple tasks
Fully COVID-19 vaccinated (maximum of 2 doses)
Problem solving and Action Plan formulation
Customer-oriented and friendly
Confident and motivated
Team-working skills
Good communication and social skills
Willingness to learn and progress
Have a genuine “Yes I Can!” attitude
Able to work under pressure with tight deadline

Minimum qualification: SPM/Diploma

Fulltime | RM 3000 to 3500

Posted 803 day(s) ago