Front Office Assistant The Front Office Assistant provides essential customer service and administrative support, ensuring smooth office operations. Key tasks include greeting and assisting visitors, handling calls, maintaining the reception area, scheduling appointments, managing correspondence, processing payments, and performing data entry. Additional duties involve supporting administrative tasks, coordinating facilities, and assisting with special projects. Immediate availability preferred. Strong communication skills, attention to detail, and a customer-focused approach are essential for success in this role.
Full time on-site role for a Food & Beverage Assistant. Responsible for day to day tasks, including food preparatio, table settings and providing excellent customer service. Ensuring the quality of food and beverages served. Always striving towards the best customer satisfaction. Up-selling when appropriate. Making suggestions based on customer preferences. Any other ad-hoc or task as and when needed by Superior
Well-groomed, professional appearance. Excellent customer service skills Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks
Plan and execute menus in collaboration with other colleagues Ensure adequacy of supplies at all times Manage ingredients that should be frequently available on a daily basis Follow the directions of the executive and sous chef Suggest new rules and procedures for optimizing the cooking process Give attention productivity of the kitchen such as speed and food quality Ensure adherence to all relevant health, safety and hygiene standards
Directs food preparation and collaborates with executive chef Helps in the design of food and drink menu Produces high quality plates, including both design and taste Oversees and supervises kitchen staff Assists with menu planning, inventory, and management of supplies Ensures that food is top quality and that kitchen is in good condition Keeps stations clean and complies with food safety standards
Control and direct the food preparation process and any other relative activities Construct menus with new or existing culinary creations ensuring the variety and quality of the servings Plan orders of equipment or ingredients according to identified shortages Remedy any problems or defects Oversee the work of subordinates Estimate staff’s workload and compensations Comply with nutrition and sanitation regulations and safety standards
As a Duty Manager, he/she is responsible to represents the Management by taking charge of the hotel operational activities in the absence of the Assistant Front Office Manager, Rooms Division Manager and General Manager. Hence, he/she must perform the following tasks to the highest standards: Responsible for safety and security emergencies response in the absence of the General Manager and Department Heads. Anticipating guest needs and to organize VIP and repeated guests from arrival till departure. Guest satisfaction is always monitored. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times, maintain a professional work environment with supervisors and staff Attend to guest complaint and concern in a profession
A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Ensure accurate and efficient running of reception including check in/out procedures. Respond to Guest queries in a timely and efficient manner. Ensure that both the Duty Manager and Senior Reception are aware of any relevant feedback from Guests. Demonstrate a high level of customer service at all times. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Understand correct procedures regarding the acceptance of foreign currencies, c
• Oversee the service of all food & beverages within the hotel • Work Duty Manager shifts as and when required • Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time • Be passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all times • Complete minor food preparation tasks as necessary to assist with food service • Be in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints
• Ensures the cleanliness and orderly presentation of assigned guestrooms or serviced apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards. • Efficiently cleans assigned number of rooms per day keeping within departmental standards. • Check and report items which are damaged or in need of maintenance. • Must be able to interact with guests in a professional and respectful manner and plays an important role in addressing special requests or problems
- Perform maintenance of electrical systems (replace light bulbs and sockets, clean and repair circuit breaker panels etc.) - Assist in the setup of ventilation, refrigeration and other systems and conduct repairs when necessary - Maintain heating and plumbing systems to ensure functionality - Inspect alarm systems (fire, protection) and schedule repairs when needed - Perform manual repairs when necessary (fix locks, replace windows etc.) - Undertake activities of pest control such as spraying insecticide - Conduct general upkeep procedures (e.g. landscaping) and other tasks as assigned (painting, carpentry etc.)
Responsibilities for Front Office Assistant - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Take reservations on the phone - Arrange transportation for guests - Maintain the record of guests that have checked in and out
